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eliontravaxen Financial Solutions

Privacy Policy

How eliontravaxen protects and manages your personal information

Introduction

At eliontravaxen, we understand that your privacy is fundamental to your trust in our financial analysis platform. This privacy policy explains how we collect, use, protect, and share your personal information when you use our services at eliontravaxen.com. We're committed to maintaining the highest standards of data protection while providing you with valuable financial insights for your business decisions.

This policy applies to all users of our platform, whether you're accessing our free resources or using our premium financial analysis tools. By using eliontravaxen's services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully and contact us if you have any questions about how we handle your data.

We believe in transparency. This policy is written in plain English to help you understand exactly what information we collect and why we need it to provide you with the best possible financial analysis experience.

Information We Collect

Personal Information You Provide

When you create an account or use our services, we collect information that you voluntarily provide to us. This helps us personalise your experience and deliver relevant financial insights.

  • Contact details including your name, email address, phone number, and company information
  • Account credentials such as username and encrypted password information
  • Business information including industry type, company size, and financial goals
  • Financial data you upload for analysis, including statements, reports, and metrics
  • Communication preferences and subscription settings
  • Support inquiries and feedback you submit through our platform
  • Payment information processed securely through our third-party payment providers

Automatically Collected Information

Our platform automatically collects certain information about how you interact with our services. This data helps us improve our platform's performance and provide better user experiences.

  • Device information including IP address, browser type, operating system, and device identifiers
  • Usage data such as pages visited, features used, time spent on platform, and click patterns
  • Location information derived from your IP address for regional compliance purposes
  • Performance data including loading times, error reports, and system diagnostics
  • Cookie data and similar tracking technologies as detailed in our cookie policy

How We Use Your Information

We use the information we collect to provide, maintain, and improve our financial analysis services. Your data helps us deliver personalised insights and ensure our platform meets your business needs effectively.

  1. Service Delivery: Process your financial data to generate analysis reports, create visualisations, and provide business intelligence insights tailored to your industry and company size.
  2. Account Management: Maintain your user account, process payments, manage subscriptions, and provide customer support when you need assistance with our platform.
  3. Platform Improvement: Analyse usage patterns to enhance our features, develop new analytical tools, and optimise platform performance based on user behaviour and feedback.
  4. Communication: Send you important updates about your account, new features, security alerts, and relevant financial insights through your preferred communication channels.
  5. Security and Compliance: Monitor for suspicious activity, prevent fraud, ensure platform security, and comply with legal obligations including financial industry regulations.
  6. Research and Development: Conduct aggregated analysis to improve our algorithms, develop new financial analysis methodologies, and enhance our understanding of business financial patterns.

We never use your financial data for purposes other than providing our services to you. Your sensitive business information is never shared with competitors or used for our own commercial advantage.

Information Sharing and Disclosure

We understand that your financial information is highly sensitive. We limit information sharing to essential service providers and specific circumstances outlined below. We never sell your personal information to third parties.

Service Providers

We work with trusted third-party service providers who help us deliver our platform. These partners are contractually bound to protect your information and use it only for specified purposes.

  • Cloud hosting providers for secure data storage and platform infrastructure
  • Payment processors for handling subscription payments and billing services
  • Email service providers for delivering notifications and important communications
  • Analytics providers for understanding platform usage and performance metrics
  • Customer support tools to help us respond to your inquiries efficiently
  • Security services to protect against threats and ensure platform integrity

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others. This includes cooperation with law enforcement and regulatory authorities.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owners. We will notify you of any such transfer and ensure your data continues to be protected under the same privacy standards.

Data Security and Protection

Protecting your financial information is our top priority. We implement comprehensive security measures designed to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

  • End-to-end encryption for all data transmission and storage using industry-standard protocols
  • Multi-factor authentication options to secure your account access and prevent unauthorised login
  • Regular security audits and penetration testing by independent cybersecurity experts
  • Secure data centres with physical access controls and 24/7 monitoring systems
  • Employee training programmes on data protection and strict access controls for staff members
  • Automated backup systems and disaster recovery procedures to ensure data availability
  • Real-time monitoring for suspicious activity and automated threat detection systems

While we implement robust security measures, no system is completely immune to security breaches. In the unlikely event of a security incident affecting your personal information, we will notify you promptly and take immediate steps to minimise any potential impact.

Your Privacy Rights

You have significant control over your personal information. We provide you with various rights and tools to manage your data according to your preferences and applicable privacy laws.

  1. Access Rights: Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with during the past 12 months.
  2. Correction Rights: Update or correct any inaccurate or outdated personal information in your account at any time through your user dashboard or by contacting our support team.
  3. Deletion Rights: Request deletion of your personal information, subject to legal retention requirements and ongoing service needs. We will honour deletion requests within 30 days.
  4. Portability Rights: Export your data in a commonly used format so you can transfer it to another service provider if you choose to leave our platform.
  5. Restriction Rights: Limit how we process your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
  6. Objection Rights: Object to our processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Exercising Your Rights

To exercise any of these rights, simply contact us using the details provided at the end of this policy. We'll respond to your request within 30 days and may ask you to verify your identity to protect your information from unauthorised access.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and the purpose for which we collected it.

  • Account information is retained for the duration of your active subscription plus 7 years for tax and legal compliance purposes
  • Financial data uploaded for analysis is retained for 3 years after account closure or until you request deletion
  • Usage data and analytics information is retained for 2 years to help us improve our services
  • Communication records including support tickets are kept for 5 years for quality assurance and legal purposes
  • Payment information is retained according to payment processor requirements and tax obligations
  • Marketing preferences and communication logs are retained until you unsubscribe or request deletion

When retention periods expire, we securely delete or anonymise your information using industry-standard data destruction methods. You can request earlier deletion of your data, though we may need to retain certain information to comply with legal requirements.

International Data Transfers

eliontravaxen operates primarily in Australia, but some of our service providers may process your information in other countries. When we transfer your personal information internationally, we ensure it receives the same level of protection as required under Australian privacy laws.

We use various safeguards for international transfers, including standard contractual clauses approved by privacy regulators, adequacy decisions where available, and binding corporate rules for transfers within multinational service provider organisations.

Your personal information may be processed in countries including the United States, Canada, and the European Union, all of which have been assessed to provide adequate protection for your data rights.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience, remember your preferences, and analyse how you interact with our services. You have control over how these technologies are used.

  • Essential cookies required for platform functionality, security, and basic features
  • Performance cookies that help us understand how you use our platform and identify areas for improvement
  • Functionality cookies that remember your preferences and personalise your experience
  • Analytics cookies that provide insights into user behaviour and platform performance

You can manage your cookie preferences through your browser settings or our cookie preference centre. Disabling certain cookies may limit some platform functionality, but core financial analysis features will remain available.

Children's Privacy

eliontravaxen's financial analysis platform is designed for business users and is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from someone under 18, we will delete that information immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information and terminate any associated accounts.

Updates to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you by email and display a prominent notice on our platform.

Minor updates that don't affect your rights or how we process your information may be made without notification. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

The most current version of this policy is always available on our website. If you disagree with changes to this policy, you may close your account and stop using our services.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your data rights, or need to report a privacy concern, we're here to help. Our privacy team is committed to addressing your inquiries promptly and thoroughly.

Email: info@eliontravaxen.com
Phone: +61 2 9602 1177
Address: 17 Herbert Rd, East Bunbury WA 6230, Australia

For urgent privacy matters or data breach reports, please mark your communication as "URGENT - PRIVACY MATTER" to ensure immediate attention from our privacy team.

This Privacy Policy was last updated on January 15, 2025 and is effective immediately.